What this policy covers
- How does ALAHWANY collect information from you?
- What information does ALAHWANY collect?
- How does ALAHWANY use and store the information it collects?
- How does ALAHWANY disclose the Personal Information it collects?
- Information and access to your Personal Information
How does ALAHWANY collect information from you?
ALAHWANY collects information from you when you send it to ALAHWANY directly by filling out forms on ALAHWANY' Website (including any application you may make for Services or the Software), corresponding with ALAHWANY by e-mail, writing to ALAHWANY by post, or speaking to ALAHWANY by telephone. ALAHWANY also collect information from you when you browse the Website and use the Software, as set out in detail below. Some of the methods ALAHWANY use to collect data are automated and will take effect automatically as you navigate the Website and/or use the Software.
What information does ALAHWANY collect?
Personal information means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person ("Personal Information").
ALAHWANY may collect the following Personal Information from you: name, address, telephone number, postal address, e-mail address, IP address, information about the type of browser you use, your operating system, the screen resolution of your browser, your ISP, which pages you view on the Website and the time and duration of your visits to the Website and, if applicable, company name, postal address, telephone number, e-mail address or tax ID number as well as similar information concerning technical contacts, marketing contacts, and executive contacts within your company or organisation.
If you communicate with ALAHWANY, ALAHWANY may collect information relating to that communication whether it takes the form of e-mail, letter, forum posting, testimonials or any other form of communication between you and ALAHWANY or submitted by you to the Website (collectively, "User Communications").
ALAHWANY also collect data in a form that does not, on its own, permit direct association with any specific individual. ALAHWANY may collect, use, transfer, and disclose non-personal information for any purpose.
How does ALAHWANY use and store the information it collects?
As a general matter, ALAHWANY may use the Personal Information you disclose to ALAHWANY to improve and provide the Website, the Services and ALAHWANY' other products and services, and for the specific purpose that you gave ALAHWANY your Personal Information. More specific details on how ALAHWANY use your information follows below.
ALAHWANY may use Personal Information to create and authenticate your account, to process transactions you request such as software license purchases in order to perform any contract you have entered into with ALAHWANY, to provide you with customer and technical support and to communicate with you about your account and ALAHWANY' products and services.
The Personal Information you provide to ALAHWANY allows ALAHWANY to provide you with the newsletters and mailing lists that you have signed up for with ALAHWANY. If you do not want to be on ALAHWANY' mailing list, you can opt out at any time by changing your settings in your 'My Details' page within the client area.
ALAHWANY may also use Personal Information to offer, market or advertise to you ALAHWANY products and services. While such ALAHWANY products and services may reference, incorporate or include third-party products and services, ALAHWANY will not use your Personal Information to independently offer, market or advertise third-party products and services unless ALAHWANY first obtain your consent to do so.
From time to time, ALAHWANY may use your Personal Information to send important notices, such as important product updates and communications about purchases as well as changes to ALAHWANY' terms, conditions, and policies. Because this information is important for your interaction with ALAHWANY you may not opt out of receiving these communications.
Where you consent to ALAHWANY doing so, ALAHWANY may use your Personal Information to send you direct marketing communications. Should you ever choose to 'opt out' of receiving such communications ALAHWANY may retain your Personal Information on file to ensure that ALAHWANY do not continue to target you with communications of the type that you have asked ALAHWANY to cease sending to you.
In accordance with established policies and procedures, ALAHWANY will periodically destroy or erase any Personal Information that is no longer needed.
ALAHWANY may use User Communications in the same way as ALAHWANY uses Personal Information. If you communicate with ALAHWANY for a particular purpose, ALAHWANY may use your User Communications for that purpose. For example, if you contact ALAHWANY for technical support, ALAHWANY may use your communications to provide technical support to you.
ALAHWANY may use Server Information to provide you with technical support services and to maintain, evaluate, improve and provide ALAHWANY products and services. ALAHWANY may also use such information to investigate unlicensed (and therefore unauthorised) uses of ALAHWANY' software.
How does ALAHWANY disclose the Personal Information it collects?
ALAHWANY cannot be responsible for protecting your Personal Information if you share such information in publicly available sections of the Website such as the user forums or testimonials section. You should use your own judgment in disclosing this information on the Website.
ALAHWANY may share your Personal Information with third parties as permitted or required by applicable law, by a court order or by another judicial or governmental request. ALAHWANY may also disclose your Personal Information if ALAHWANY determine that such disclosure is necessary to protect ALAHWANY's rights and remedies or is necessary for national security, law enforcement, or other issues of public importance. Such disclosures could take place in the context of an investigation or to prevent or take action against illegal activity, suspected fraud, situations involving potential threats to the physical safety of any person, violations of ALAHWANY's Terms of Service or other ALAHWANY agreements, or as otherwise required by applicable law. Where this is the case ALAHWANY will endeavour to give you notice of such disclosures, to the extent that ALAHWANY are lawfully permitted to do so.
ALAHWANY may disclose your Personal Information to affiliated third parties that assist ALAHWANY in providing maintaining, evaluating, improving and providing the Website, the Services and any other ALAHWANY products and services. ALAHWANY may disclose your Personal Information to affiliated third parties for the purposes of offering, marketing or advertising ALAHWANY products and services to you (such ALAHWANY products and services may reference, incorporate or include third-party products and services). In such an event, ALAHWANY will take reasonable measures to prevent such affiliated third parties from using your Personal Information for other purposes.
Cookies do this by storing information about your preferences on your device, including the device model, manufacturer, screen resolution, device capabilities, service provider, country and city location data. ALAHWANY uses the following types of cookies:
- Strictly necessary: These cookies enable ALAHWANY' Website to function correctly and deliver the services and products you have requested.
Your cookie choices
For more information about what cookies are and your rights to control cookies, please visit the third party educational resource www.allaboutcookies.org.
ALAHWANY does not use web beacons.
How does ALAHWANY protect Personal Information and other information about you?
You are responsible for maintaining your account's security (as more specifically explained in the Terms of Service).
Information and access to your Personal Information
Based on what you have told ALAHWANY, ALAHWANY try to ensure that your contact information and preferences are accurate, complete, and up to date. You have the right to request access to and rectification or erasure of Personal Information or restriction of processing concerning your Personal Information or to object to processing as well as the right to data portability. ALAHWANY will comply with erasure requests as long as ALAHWANY is not required to retain the Personal Information by law and does not need to retain it for its legitimate business purposes. ALAHWANY may decline to process requests that are frivolous/vexatious, jeopardise the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction, or deletion requests can be made by creating a support ticket.
As a Data Subject you have a number of rights in relation to your Personal Information. These include your rights:
- To ask ALAHWANY to confirm what (if any) Personal Information ALAHWANY hold relating to you and how that data is processed and used by ALAHWANY (often referred to as a 'Subject Access Request');
- To have ALAHWANY rectify Personal Information which ALAHWANY hold about you that is inaccurate;
- To have ALAHWANY erase Personal Information which relates to you if it is no longer necessary for ALAHWANY to continue to process it, or if ALAHWANY have no lawful basis to store, process or retain it (though ALAHWANY do have rights to refuse these requests in certain situations);
- To object to ALAHWANY processing your Personal Information;
- To be informed about the existence of any automated decision making and profiling of your Personal Information, and where appropriate, be provided with meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing that affects you;
- To have ALAHWANY provide you with a copy of your Personal Information for transfer to an alternative provider of similar services.
Should you ever wish to exercise one or more of these rights you should contact ALAHWANY at support tickets.
Third party websites
ALAHWANY' Website may, from time to time, contain links to and from the websites of ALAHWANY' partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that ALAHWANY do not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Information to these websites.